Third-Party Service Providers
Recovr engages the following third-party service providers (subprocessors) to help deliver our services. These providers may process data on our behalf in accordance with our Data Processing Agreements. We carefully vet each provider to ensure they meet our security and privacy standards.
Effective Date: January 20, 2025
This page lists the subprocessors currently used by Recovr to provide our services. We recommend bookmarking this page to stay informed of any updates.
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Anthropic PBC Website |
Claude (MCP client) | United States | Where a Customer connects Recovr to Claude via the Recovr MCP server or the Claude Code plugin, member data returned by MCP tools is transmitted to and processed by Anthropic to answer the staff member's request. | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| OpenAI, L.L.C. Website |
OpenAI | United States | AI-powered client retention analysis and recommendations | Available on request |
| Google LLC Website |
Google AI (Gemini) | United States | AI-powered client retention analysis and recommendations | Available on request |
| xAI Corp. Website |
xAI (Grok) | United States | AI-powered client retention analysis and recommendations | Available on request |
| Anthropic PBC Website |
Anthropic (Claude) | United States | Primary large-language-model provider for client retention analysis, the Recovr agent, message drafting and reply classification. Receives member first names, attendance patterns, package/membership status, health metrics and prior message content. | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Outseta, Inc. Website |
Outseta | United States | Handles user login/authentication, subscription billing, and account management | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Railway Corporation Website |
Railway | United States | Hosts the Recovr web application, API services, and background job processors | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Twilio Inc. Website |
Twilio | United States | Sends and receives SMS messages for client communication and engagement | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Neon Inc. Website |
Neon | United States | Stores all customer data including client records, session history, and retention metrics | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Hookdeck Inc. Website |
Hookdeck | United States | Webhook delivery and reliability for fitness platform integrations (MindBody, Hapana) | Available on request |
| Entity | Service | Location | Purpose | Data Agreement |
|---|---|---|---|---|
| Functional Software, Inc. Website |
Sentry | United States | Captures and reports application errors to help maintain service reliability | Available on request |
| New Relic, Inc. Website |
New Relic | United States | Monitors application performance and infrastructure health | Available on request |
We may update this list from time to time as we engage new service providers or end relationships with existing ones. We recommend checking this page periodically to stay informed of any changes.
If you have questions about our service providers or data processing practices, please contact us at privacy@recovr.com.