Recovr Pty Ltd (ABN 33 648 288 760) is a member-retention platform for gyms and fitness studios. Recovr sends text messages on behalf of participating gyms to their own members: class and appointment reminders, membership follow-ups, and 1:1 replies to member conversations.
This page documents how end users (gym members) give consent to receive these messages. It is published for carrier and registry verification of our A2P messaging program.
Recipients are existing clients only. Contacts are synced into Recovr exclusively from each gym's member-management system — people who already hold a verified membership or client relationship with that gym. Recovr does not permit messaging to purchased lists or to anyone who is not an existing client, and gyms must hold all required consents for every recipient (see Terms — Customer Obligations When Using Messaging Tools).
When a person signs up for a membership with a participating gym (online, or on a tablet/paper form at the front desk), the gym collects their mobile number and their express consent to receive text messages. As a condition of using Recovr's messaging tools, gyms are contractually required to collect this consent separately from the membership agreement, using the standard consent language below (see Terms — Customer Obligations When Using Messaging Tools). Consent must be optional, unchecked by default where a checkbox is used, and is not a condition of membership:
Membership signup — SMS consent (standard language)
Mobile numbers and opt-in consent are never shared with or sold to third parties or affiliates for marketing purposes.
Members who have previously opted out (or want to opt in directly) can text START to their gym's Recovr number. They receive the confirmation auto-reply: "You are now opted in to messages from your gym via Recovr. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
Opt-outs are enforced platform-wide: STOP/HELP keywords are handled automatically on every Recovr number, and a member who has opted out cannot be messaged again through the platform unless they opt back in.